Identify the exact page, store, offer code or title and the specific statement that appears wrong. Explain what happened and, where practical, provide a public merchant page or other source that supports the report.
Do not include passwords, full payment-card details or other sensitive information. Order-specific screenshots should be redacted when personal data is not necessary.
Reports can be compared with source payloads, destination checks, review timestamps, merchant terms, community feedback and previous corrections. Depending on the evidence, an offer may be updated, held, expired, rejected, archived or left unchanged with clearer limitations.
Repeated reports can be useful, but volume alone does not prove a claim.
04
No guaranteed outcome or response time
Some reports describe account-specific or country-specific behavior and may not reproduce for every shopper. We therefore do not promise that every report will cause a public change or receive an individual reply.
The objective is to improve the record using the most reliable available evidence.
05
Order and refund problems
If the problem is about payment, delivery, a refund, warranty or an order you already placed, contact the merchant. Promocodes does not control the merchant's transaction system.
Report the page and the evidence; never send sensitive account credentials or payment details.