Guidance for authorized merchants correcting profiles, offers or structured promotion data.
Merchant Support is for businesses represented in the Promocodes catalog and for authorized representatives who need to correct store information, claim a profile or provide reliable promotional data.
Merchant access is reviewed. A claim should establish a credible connection between the requester and the business before management features are granted.
Where the Merchant Portal supports claims, a merchant can submit a request for an existing store profile. Claims are not automatically approved merely because an email address was entered.
Review may consider the official website, business-domain email, affiliate-network identity, documentation or other reasonable evidence of authorization.
Official name, domain, description, country coverage or other factual profile details.
Clear evidence that a code, promotion, destination or condition has changed.
Structured offer sources that can be reviewed for integration.
Documented seasonal, product or category promotions with clear eligibility.
Logos or images supplied with permission for the intended use.
A verified merchant relationship does not guarantee that every submitted promotion will be published. Offers still need enough usable facts, a safe destination and compliance with the site's publication standards.
Merchants cannot buy a verification label, remove accurate limitations or require unsupported global-availability claims.
Include the affected store or offer URL, stable merchant or campaign identifier, official destination, current terms, applicable countries and dates. If an affiliate network is involved, include the advertiser or program identifier where practical.
Avoid sending customer data or confidential business information that is unnecessary for the requested change.
Promocodes is not the merchant's order-support system. If a shopper contacts us about an order, we may direct that shopper to the merchant because the merchant controls payment, fulfillment, returns and refunds.
Merchants remain responsible for the support commitments they make to their customers.
Do not share passwords or private API credentials through general support messages. Suspicious merchant claims can be rejected or paused while authorization is checked.
If you believe a profile or offer is being used to impersonate your business, provide the affected URL and official evidence through Contact Us.
Merchant access is based on authorization and evidence, not on a request alone.
Questions about this website belong with our team. Questions about an order, delivery or refund belong with the merchant.